AI agents for IT support that resolve tickets

before they reach your helpdesk

Agentic AI for IT support is an AI system that interprets employee IT requests, reasons across connected IT systems, and autonomously executes actions from resetting a password in Azure AD to completing a full new hire IT provisioning sequence. Unlike an IT chatbot that answers questions, agentic AI for IT takes real action inside your ITSM and identity systems without IT team involvement.

An IT support chatbot tells an employee how to reset their password. An AI agent for IT support resets it. Workativ AI agents execute actions inside connected IT systems they unlock accounts in Azure AD, provision access in Okta, create tickets in ServiceNow or Jira, and assign software licences all inside Slack or Teams without the helpdesk touching a ticket.

NMDC resolved 78% of 6,000 monthly IT support tickets automatically using Workativ without helpdesk involvement. The industry average for AI-assisted IT deflection in year one is 25 to 45%. Workativ customers consistently exceed this because the agent executes real actions in connected systems rather than deflecting to documentation employees have to follow manually.

No. Workativ sits in front of your ITSM, not instead of it. Your ServiceNow, Jira, or Freshservice instance remains the system of record. Workativ intercepts employee requests in Slack or Teams, resolves the ones it can autonomously, and routes the rest to your ITSM with context pre-filled. Your existing workflows, SLAs, and approval chains continue to operate unchanged.

Workativ AI agents resolve password resets and account unlocks via Azure AD or Okta, software and VPN access requests, hardware requests, ticket creation and status updates in ServiceNow, Freshservice, or Jira Service Management, IT policy questions from Confluence or SharePoint, new hire IT provisioning, and licence assignment and revocation.

Following ServiceNow's acquisition of Moveworks, organisations running Jira, Freshservice, or any non-ServiceNow ITSM face uncertainty about integration roadmap and pricing. Workativ uses session and execution-based pricing with no per-user fees, deploys in 5 to 7 days rather than 6 months, and integrates equally with Jira Service Management, Freshservice, and ServiceNow — no vendor lock-in. Moveworks alternatives

Workativ connects to Jira Service Management via API. When an IT request reaches L2 threshold, Workativ creates a Jira issue with full conversation context, assigns it to the correct queue, sets priority, and notifies the employee in the original Slack thread. Engineers receive a pre-classified, pre-described ticket rather than an empty form.

Workativ integrates bidirectionally with Freshservice. L0 and L1 requests are resolved without a ticket being created. L2 requests trigger automatic ticket creation in Freshservice with full context, correct category, priority, and assignee group. Employees check status and add notes via Slack. All Freshservice updates sync back to the employee in their original thread.

Workativ deploys in 5 to 7 days for a typical mid-market IT team. No developer resources, no IT build project, and no implementation consultant required. Deploy using pre-built connectors and agent templates, or work with Workativ's implementation team for a guided setup. Pre-built connectors for Azure AD, Okta, ServiceNow, Jira Service Management, and Freshservice mean there is no custom integration work.

Workativ follows your existing approval chain it does not bypass it. The agent checks your role-permission matrix, routes the approval to the correct manager in Slack, and provisions access in Okta or Azure AD only upon explicit approval. Every action is logged with a full audit trail. On offboarding, access revocation fires automatically across all connected systems no manual checklist required.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant. The AI agent operates strictly within your defined permission boundaries, cannot provision access beyond what your approval rules allow, and maintains a full immutable audit trail of every action taken. Role-based access controls, secrets and token masking, prompt injection protection, MFA, SSO, and SIEM integration are included across all plans.