Okta chatbot for IT Helpdesk

A basic FAQ bot explains Okta's self-service reset process. Workativ's Okta chatbot verifies the employee's identity, performs the password reset, account unlock, or application assignment through the Okta API, and confirms completion within the same conversation.

An employee sends a message in Slack such as 'I'm locked out of Okta.' The chatbot verifies the employee's identity, unlocks the account or resets the password using the Okta API, and confirms the action in Slack typically within a minute.

As a native Microsoft Teams app, employees can request password resets, MFA re-enrollment, or application access, while Workativ performs the requested action directly in Okta and records the change for auditing purposes.

Workativ automates password resets, account unlocks, MFA factor resets, application assignment and removal, group membership changes, and access reviews, covering the most common identity management requests handled by IT teams.

Workativ integrates Okta with Azure AD, Microsoft 365, ServiceNow, Slack, Microsoft Teams, and 100+ additional applications, allowing identity actions in Okta to trigger related workflows such as ticket creation, license assignment, and access provisioning.

With a pre-built Okta API integration and ready-made templates for password resets, account unlocks, and access requests, most organizations can deploy within just a few days, delivering one of the fastest time-to-value implementations available.

Workativ uses configurable identity verification methods, including matching Slack or Microsoft Teams identities with Okta user profiles, security questions, or manager approval for higher-risk requests before performing any account changes.

Okta's self-service features still require employees to access a working login page or portal, which may not be possible if they are completely locked out. Workativ enables the same requests to be completed conversationally through Slack or Microsoft Teams, even when Okta itself cannot be accessed.

Yes. Workativ is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with role-based access control, comprehensive audit logging for every identity action, MFA/SSO support, and configurable approval workflows for sensitive operations such as MFA resets.